FAQ's
📌 FAQs
Q1: Is Cash on Delivery (COD) available?
A: Yes, COD is available for orders under INR 4000 in all serviceable areas. A shipping fee of ₹200 applies to all COD orders.
Q2: How can I request a exchange?
A: To request a exchange, Message us on WhatsApp with the order details. Requests must be made within 7 days of delivery.
Q3: What are the conditions for exchanging a product?
A: The item must be unused, unwashed, undamaged, and in its original packaging with tags. Items without tags will not be accepted.
Q4: How long does delivery take?
A: Orders typically arrive within 2-5 working days in metro and Tier 1 cities. Some areas may take longer. Also depends on the product you order.
Q5: What if my order is delayed?
A: If your order is not delivered within 7-10 Business days, please contact us at:
📩 Email: info@slikdrip.in
📲 WhatsApp: +91 88282 33696
Q6: Do you ship internationally?
A: Yes, Please WhatsApp us for more details.
❌ Cancellation or 🔄Exchange
Q7: Can I cancel my order?
A: Yes, you can cancel your order within 6 hours via WhatsApp at +91 88282 33696 or by clicking the “Cancel Order” button in your order confirmation message.
Q8: What should I do if I receive a damaged or defective item?
A: Inform us within 24 hours of delivery and send a photo of the item via:
📩 Email: info@slikdrip.in
📲 WhatsApp: +91 88282 33696
Q9: What if I receive the wrong item?
A: If you receive the wrong product, Please WhatsApp us, we will send you the correct product ASAP.
Q10: How long does the exchange process take?
A: Once your request is placed:
- Reverse pickup happens within 2-3 days.
- The item reaches our warehouse in 7-10 days for quality checks.
- After approval, exchanges are processed within 72 hours.
Q11: Are all items eligible for exchange?
A: No
Q12: What is your refund policy?
A: We have a no refund policy. We do not offer refunds on any products. Only exchanges are allowed under specific conditions (refer to the Return/Exchange section).
Q13: When will I receive my exchange?
A: Exchanges are processed within 72 hours after approval.
📏 Sizing Help
Q14: How can I find my correct size?
A: Please refer to the SIZE CHART on the product page for detailed size and fit information.